Turn a space into an authentic experience.
Customer Support: 800-326-0725
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@Globallighting
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@Globallighting
FAQs
General Information
What is Global Lighting?
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Global Lighting is the provider of internationally & ethically sourced decorative & architectural lighting for hospitality, residential, corporate and commercial environments. Diverse aesthetic points of view are represented in Global Lighting’s carefully curated portfolio of Collections. Global Lighting focuses on artisanal craftsmanship and engineered excellence. With a team of technical experts in our UL Shop, we can provide custom wiring solutions for any project.
How may I place an order?
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You can use the “Request for quote” function on any Product Page.
What are your payment options?
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We accept all major credit cards (AMEX, Visa & MasterCard); there is a 3% processing credit card fee for payments over $2,500. We also accept ACH/Wire transfers, as well as checks.
What are the Shipping Costs?
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Freight costs are determined when the fixtures are packed and ready for shipment. All orders ship from Yonkers, NY. Due to surcharge fluctuations we no longer provide freight estimates. The quotes are only valid for 24 hours from our freight carriers. We can only provide the freight cost when the item is packed and ready to ship. On average, shipping costs are around 8%-12% of the fixture cost.
PLEASE NOTE: We do not ship to PO Boxes.
PLEASE NOTE: Orders that ship on a pallet require a signature.
Do you sell internationally?
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We sell and ship to the North American market (US & Canada).
Do you offer a Trade Program
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Yes, we do offer a Trade Program. To open a trade account, please follow the link below.
Are modifications available?
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Modifications on some fixtures can be done. Please contact our Customer Service Team at [email protected]
Are material samples available to order? Can I get material samples?
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If material samples are available for the fixture(s) in question, we are happy to send material samples, as requested. This service is only available to the Trade.
Do you charge Sales Tax?
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We presently collect sales tax in NY, NJ, MA, GA, WA, MI, MN, HI, NC unless a resale certificate is provided
How do I track my order?
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Once your order has shipped, our Customer Service Team will email you the tracking number. If you need additional assistance, please contact our Customer Service Team at [email protected]
What is your Return Policy?
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Typically there is a 30% restocking fee. Items must not have been installed, be in pristine condition when returned, and need to be shipped back in the original packaging. For more information, see our terms and conditions
How Much Time Do I Have to Inspect My Package For Damage?
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It is critical that you inspect your order upon delivery. If you find any issues, please contact our Customer Service team right away: [email protected]
What are your terms and conditions?
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What is your cancellation policy?
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We will attempt to accommodate your request. See link for more detail: Terms & Conditions
Technical Information
Product Care
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Bulbs
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Replacement Parts
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Standard cord lengths
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Photometrics
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