Turn a space into an authentic experience.

Customer Support: 800-326-0725

 

Global Lighting's Logo
Global Lighting's Logo
  • Collections
    • Ay Illuminate
    • Bottega Intreccio
    • By Marc de Groot
    • Grupa Products
    • Hind Rabii
    • Jacco Maris
    • Northern
    • Pholc
    • Tom Rossau
    • Zero Interior
  • Types

    • Pendant
    • Ceiling
    • Wall
    • Table
    • Floor
  • Highlights
    • Statement Pendants
    • Linear Lighting
    • Eco Friendly
  • Designers
  • Projects
  • Lookbook
  • About Us
  • Shows
  • Contact

 

instagram
@Globallighting

Global Lighting's Logo
 
  • Collections
    • Ay Illuminate
    • Bottega Intreccio
    • By Marc de Groot
    • Grupa Products
    • Hind Rabii
    • Jacco Maris
    • Northern
    • Pholc
    • Tom Rossau
    • Zero Interior
  • Types

    • Pendant
    • Ceiling
    • Wall
    • Table
    • Floor
  • Highlights
    • Statement Pendants
    • Linear Lighting
    • Eco Friendly
  • Designers
  • Projects
  • Lookbook
  • About Us
  • Shows
  • Contact

 

instagram
@Globallighting

FAQs

General Information

What is Global Lighting?

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Global Lighting is the provider of internationally & ethically sourced decorative & architectural lighting for hospitality, residential, corporate and commercial environments. Diverse aesthetic points of view are represented in Global Lighting’s carefully curated portfolio of Collections. Global Lighting focuses on artisanal craftsmanship and engineered excellence. With a team of technical experts in our UL Shop, we can provide custom wiring solutions for any project.

How may I place an order?

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You can use the “Request for quote” function on any Product Page.

What are your payment options?

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We accept all major credit cards (AMEX, Visa & MasterCard); there is a 3% processing credit card fee for payments over $2,500. We also accept ACH/Wire transfers, as well as checks.

What are the Shipping Costs?

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Freight costs are determined when the fixtures are packed and ready for shipment. All orders ship from Yonkers, NY. Due to surcharge fluctuations we no longer provide freight estimates. The quotes are only valid for 24 hours from our freight carriers. We can only provide the freight cost when the item is packed and ready to ship. On average, shipping costs are around 8%-12% of the fixture cost.
PLEASE NOTE: We do not ship to PO Boxes.
PLEASE NOTE: Orders that ship on a pallet require a signature.

Do you sell internationally?

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We sell and ship to the North American market (US & Canada).

Do you offer a Trade Program

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Yes, we do offer a Trade Program. To open a trade account, please follow the link below.

Contact Us

Are modifications available?

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Modifications on some fixtures can be done. Please contact our Customer Service Team at [email protected]

Are material samples available to order? Can I get material samples?

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If material samples are available for the fixture(s) in question, we are happy to send material samples, as requested. This service is only available to the Trade.

Do you charge Sales Tax?

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We presently collect sales tax in NY, NJ, MA, GA, WA, MI, MN, HI, NC unless a resale certificate is provided

How do I track my order?

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Once your order has shipped, our Customer Service Team will email you the tracking number. If you need additional assistance, please contact our Customer Service Team at [email protected]

What is your Return Policy?

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Typically there is a 30% restocking fee. Items must not have been installed, be in pristine condition when returned, and need to be shipped back in the original packaging. For more information, see our terms and conditions

How Much Time Do I Have to Inspect My Package For Damage?

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It is critical that you inspect your order upon delivery. If you find any issues, please contact our Customer Service team right away: [email protected]

What are your terms and conditions?

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See Terms & Conditions

What is your cancellation policy?

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We will attempt to accommodate your request. See link for more detail: Terms & Conditions

Technical Information

Product Care

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Products should be cleaned with a soft, dry microfiber cleaning cloth. Do not use any harsh cleaning products. Keep fixtures out of direct sunlight.

Bulbs

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Except for the Ay Illuminate Collection and integral LED fixtures, bulbs are not included with the fixtures.

Replacement Parts

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Contact our Customer Service Team at: [email protected] for assistance

Standard cord lengths

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Most Global Lighting pendants come with 6 feet of cord (field adjustable).

Photometrics

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Some photometrics files are available. Please contact us by emailing your request to [email protected]

Customer Support

  • Email
    [email protected]
  • Phone
    800-326-0725
  • Collections
  • About Us
  • Lookbook
  • Collection Highlights
  • Projects
  • Terms & Conditions
  • FAQs

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©2000-2022 Global Lighting is a trademark of Citizen Design llc. All rights reserved.